Refund policy

We work with trusted logistics partners and fulfillment centers to ensure your orders are shipped quickly and securely.

Important Information

Please do not return any products without contacting us by email first.

Once you contact us, we will provide you with:

The correct return address

Detailed return instructions

Additional information regarding the return process

Returns sent without prior authorization cannot be processed or refunded.

Customers are responsible for the direct cost of return shipping.

Right to Cancel

You have the right to cancel your order within 14 days of receiving your items, without providing a reason.

The 14-day cancellation period begins on the day you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right to cancel, please contact us at:

Email:support@norevelle.com

When contacting us, please include your order number and the product(s) you wish to return whenever possible.

Refunds

If you cancel your order within the cancellation period, we will refund all payments received from you, including the standard shipping costs (excluding any additional charges for expedited or alternative shipping methods).

Refunds will be processed no later than 14 days after we have been informed of your cancellation.

We may withhold your refund until:

We have received the returned goods; or

You have provided proof that the goods have been returned.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

Return Conditions

After notifying us of your cancellation, you must return the product(s) without undue delay and no later than 14 days after contacting us.

To qualify for a return, the following conditions must be met:

The product must be in its original condition.

The product must be undamaged.

All parts, accessories, and packaging must be included.

Whenever possible, the product should be returned in its original packaging.

Factory-sealed products must remain unopened.

Hygiene & Sealed Products

For health protection and hygiene reasons, the right to cancel does not apply to products that have been sealed and whose seal has been removed or damaged after delivery.

This applies only to products that are not suitable for return once opened due to hygiene or health protection reasons.